o9bit's Privacy Policy

1. Introduction

o9bit is an online gaming and betting platform operated for users in Bangladesh. To use our services you need to register, and during that process we collect certain personal data. This privacy policy explains in detail how that data is collected, used, stored, and protected.

This policy applies to the website https://o9bitapp.cam and o9bit's Android and iOS applications. By using our services, you are considered to have accepted the terms set out in this privacy policy. You should also read our Terms and Conditions, as both documents together govern your relationship with o9bit.

We may update this policy at any time. When changes are made, the new version will be published on the website and the "Last updated" date will be revised. For significant changes, we will notify you by registered email or app notification.

2. Data Collection

o9bit collects user data in several ways. The types of data collected are listed below by category.

2.1 Data You Provide Directly

The data you provide when registering an account or using our services includes:

• Full name and date of birth
• Mobile number and email address
• Home address
• Payment account details (bKash, Nagad, Rocket, Upay numbers)
• National ID or passport details for identity verification
• Records of communication with us via live chat or email

2.2 Data Collected Automatically

When you use our platform, the following data may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time, date, and page name of website visits
• Click and navigation data (session information)
• Data obtained through cookies and similar tracking technologies

2.3 Data Received from Third Parties

We may receive certain data from payment processors, identity verification services, or fraud prevention organisations. This data is used solely to improve our service quality and ensure security.

3. Use of Data

Collected data is used for the purposes listed below:

1. Account management: For registration, login, identity verification, and account security.
2. Payment processing: To complete deposits and withdrawals securely.
3. Customer support: To provide assistance via live chat and email.
4. Platform improvement: To analyse user experience and raise service quality.
5. Fraud prevention: To detect and prevent irregular activity.
6. Communication: To inform you about new offers, policy changes, or important matters.
7. Legal compliance: To meet applicable laws and regulations.

4. Data Sharing

o9bit may share your data with third parties only in the circumstances listed below:

4.1 Service Provider Partners

Organisations that assist us in providing services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, server hosting, or technical support receive only the data needed for that specific purpose. They may not use this data for any other purpose.

4.2 Legal Obligations

We may be required to disclose data by court order, direction of an investigating authority, or applicable law. Where possible, we will notify you in advance.

4.3 Business Transfers

In the event of a business acquisition, merger, or asset transfer, user data may be transferred. Should this occur, you will be informed in advance.

5. Cookie Policy

The o9bit website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognise your identity or preferences on your next visit.

The types of cookies we use:

• Essential cookies: For login sessions and security — disabling these will prevent the site from working properly.
• Analytics cookies: To analyse user behaviour, which helps improve service quality.
• Preference cookies: To remember language or display settings.

You can manage cookies through your browser settings. However, disabling essential cookies may cause many features to stop working.

6. Data Security

To keep your data secure, o9bit uses both technical and administrative safeguards:

• SSL encryption is applied to data transmission.
• Passwords are stored in encrypted form; no member of our staff can view your password.
• Payment data is processed through secure channels.
• Server access is controlled and audited regularly.
• Identity is verified through OTP confirmation.
• Automated systems operate to detect suspicious activity.

That said, no absolute guarantee of security on the internet is possible. Use a strong password for your account and do not share it with anyone.

7. Data Retention

Data is retained for a defined period while your account is active and, where required, after it closes for legal, regulatory, or business reasons. Data that is no longer needed after account closure is deleted in due course.

The following data may be retained for a comparatively longer period:

• Transaction records and financial data — to meet legal obligations.
• Identity verification data — for fraud prevention.
• Customer support history — for dispute resolution.

8. User Rights

You have the following rights regarding your personal data:

1. Right of access: You may request to know what data we hold about you.
2. Right to rectification: You may request correction of inaccurate or incomplete data.
3. Right to erasure: Subject to certain conditions, you may request that your data be deleted.
4. Right to restrict processing: In certain circumstances, you may request that use of your data be limited.
5. Right to data portability: You may request your data in a structured format.
6. Right to opt out of marketing communications: You may decline promotional messages at any time.

To exercise these rights, write to us at the email address given in the contact section below. We will aim to respond within 30 working days. Some requests may not be fully fulfilled for legal reasons — in such cases you will be informed in detail.

To learn more about responsible gaming and see the account control options available to you, read our Responsible Gaming page.

9. Protection of Minors

o9bit's services are for persons aged 21 or over only. We do not knowingly collect data from minors. Age is verified at registration. If a child or teenager registers by mistake and this comes to our attention, that account will be closed and the related data deleted.

If you believe a minor is using our platform, please inform our support team immediately.

10. Policy Changes

This privacy policy may be revised from time to time in response to changes in our services, technology, or applicable law. After each change, the new version will be published on this page and the "Last updated" date will be revised.

For significant changes, you will be notified by registered email or app notification. Continued use of the service after a change is considered acceptance of the new policy. We therefore recommend reviewing this page regularly. For answers to common questions, see our FAQ section.

11. Contact

If you have any questions, comments, or data-related requests regarding this privacy policy, please contact us: