For players 21 and above

o9bit Responsible Gaming

Gaming is for fun — not for stress. o9bit believes every player needs to know their limits and respect them. On this page you will find everything you need to stay safe.

Set Your Own Limits Self-Exclusion 24/7 Support Minor Protection
21+

All casino and betting activity at o9bit is strictly for individuals aged 21 or older. Age is verified at registration. If any minor attempts to use this platform, their account will be closed immediately.

Why is gaming a matter of responsibility?

Online gaming is a form of entertainment. But like any entertainment, it can become harmful when taken too far. o9bit wants you to always play in control — never to escape stress or solve financial problems.

Our Terms and Conditions detail the circumstances under which o9bit may intervene in or temporarily suspend a player's account — particularly if any signs of problematic behaviour are observed.

Responsible gaming means setting a budget, managing your time, and not chasing losses with bigger bets. Before you play, ask yourself: am I playing for entertainment, or to satisfy something else?

Tools to set your own limits

o9bit offers several tools to help you stay in control of your gaming. Contact us via live chat or email to activate any limit.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Decreasing a limit takes effect immediately; increasing one may take some time.

Session Time Limit

Set a time limit for how long you play in one session. Once the time is up, the system will automatically notify you to take a break.

Reality Check

Pop-up messages at regular intervals will remind you how long you have been playing and what your wins and losses are.

Cooling-Off Break

Choose this option for a short-term break — your account can be temporarily deactivated for anywhere from 1 day to 6 weeks.

Self-Exclusion

If you need a longer break, activate self-exclusion. Your account can be closed completely for 6 months or more. No promotional messages will be sent during the exclusion period.

Account Closure

If you want to leave the platform entirely, you can request a permanent account closure. Contact the support team and the process will be completed.

How to activate limits?

1

Log in to your o9bit account and open Account Settings.

2

Go to the "Responsible Gaming" section and select the limit you want.

3

Enter the amount or time and confirm. Changes take effect immediately.

4

For bigger steps like self-exclusion or account closure, contact the support team directly — available 24 hours a day via live chat or email.

Warning signs of problem gambling

If you notice any of the following behaviours in yourself, take them seriously and do not hesitate to seek help.

  • Repeatedly increasing bets to try to recover money you have lost.
  • Hiding your gambling from family or friends.
  • Using money meant for daily expenses or taking loans to gamble.
  • Feeling uncomfortable, irritable or anxious when you cannot gamble.
  • Spending much more time or money than your set budget.
  • Neglecting work, studies or family responsibilities to focus on gaming.
  • Repeatedly failing to stop gambling despite trying to do so.

If these signs appear, remember — you do not have to deal with this alone. The o9bit support team, your family, and professional counsellors are all here for you.

Our FAQ section also has answers to several questions about responsible gaming that can help you make the right decisions.

Stop when you lose Stick to your budget Set a time limit Talk to your family Seek help

Where to get help?

Asking for help is not weakness — it takes courage. You can reach out through any of the options below.

o9bit Live Chat

Live chat support is available in Bangla and English, 7 days a week, 24 hours a day. Whether it is setting a limit, self-exclusion or closing an account — get help right away.

Email Support

Support is also available via email 24/7. Write in with your concern and the team will respond quickly and take the necessary steps.

Family and Close Ones

Talk to people you trust. Support from family or friends can often open the door to professional help as well.

Professional Advice

Seeing a mental health professional or addiction specialist comes with no judgment — only help. Consulting a local psychiatrist or counsellor is completely confidential.

Minor Protection

If you think a minor is using this site, notify us immediately via live chat. o9bit will act quickly and encourages parents to use protective software.

o9bit's Commitment

o9bit is not just an entertainment platform — it is committed to creating a responsible environment. We believe gaming is more enjoyable when it takes place in a safe and controlled setting.

Our support team speaks Bangla and takes every player concern seriously. After a self-exclusion request is made, no promotional messages are sent to that player and no effort is made to reactivate their account.

Under our Privacy Policy, all information related to responsible gaming requests is kept completely confidential and is not shared with any third party.

Remember: there is no guarantee of winning. Casino games and sports betting are purely for entertainment — it is best not to treat them as a source of income. If you feel gaming is causing more harm than good, the wisest decision is to stop.

Play safe, stay well

o9bit always puts player wellbeing first. Whatever you need — big or small — our support team is always here for you.

Responsible Gaming — Common Questions

Even after the self-exclusion period ends, your account is not reactivated automatically. To play again, you will need to contact the support team and wait through a set cooling period — this is intentional, so the account cannot be restored on an impulsive decision.

Decreasing a deposit limit takes effect immediately. However, a request to increase a limit may take some time to process — this delay is intentional, so limits are not raised in the heat of the moment.

If you notice this in a family member or friend, contact o9bit directly via live chat or email. Share the relevant details and our team will review the situation and take the necessary steps. When it comes to problem gambling, the people around someone can often make a real difference.

A few simple rules: stop when your set budget runs out; stop when your set time is up; stop if you keep playing out of anger or frustration after a loss. The key sign is this — continuing to play with the thought that "next time it will work out" is a warning sign.

Age is verified at the time of registration. In suspicious cases, identity documents may be requested. If anyone under 21 attempts to use an account, it is closed immediately and any deposited funds are returned. Parents are encouraged to use parental controls software on their devices.

No. Once self-exclusion is activated, all promotional messages, bonus offers and marketing communications to the account are stopped completely. This is an important part of our responsible gaming policy.